FAQ
Returns & Exchanges
What is your return policy?
We accept returns of unopened products within 30 days of purchase for U.S. orders. For hygiene reasons, we cannot accept discovery kits.
Opened, full sized products cannot be returned for hygiene and authenticity reasons.
Do you accept returns for Canadian orders?
How do I start a return?
Delivery Issues
My package was marked delivered but I didn’t receive it. What now?
Once a package is marked “delivered” by the carrier, we are not responsible for lost or stolen items.
Please contact the shipping carrier directly and confirm your delivery details.
What if my shipping address is incorrect?
Can shipping be delayed?
Refund Timing
When will I receive my refund?
We’ll issue a refund within 1 business day of receiving your return.
Please allow time for your bank or card issuer to process the refund—we don’t control that part.